Returns & Exchanges

At ELEGRP, we stand behind the quality of our home electrical solutions and offer a 30-day return window for items in their original condition. We strive to ensure every customer is fully satisfied with their purchase through a transparent and efficient exchange process.

Return Process

• 1.
  Initiate a Request

  Contact our support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the item in its original packaging, including all manuals, wall plates, and mounting hardware to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition, we will process your refund or dispatch your replacement within 5-7 business days.