Frequently Asked Questions
Everything you need to know about our smart home and electrical solutions.
How long does shipping take for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for electrical components?
We offer a 30-day return policy for unused items in their original packaging. Please ensure the safety seal is intact on all electrical devices to qualify for a full refund.
Are ELEGRP products compatible with smart home ecosystems?
Yes, our smart range is designed to be compatible with major platforms including Amazon Alexa, Google Assistant, and the Tuya Smart app for seamless home integration.
Do your products come with a warranty?
All ELEGRP products come with a standard 1-year limited warranty that covers manufacturing defects and functional failures under normal residential use.
Are your wall plates and switches UL listed?
Safety is our priority. All ELEGRP electrical products are UL or ETL listed, ensuring they meet rigorous safety and quality standards for North American homes.
Can I cancel or modify my order after it has been placed?
Orders can be modified or cancelled within 1 hour of placement. After this window, the order is sent to our fulfillment center and cannot be changed.